Phone (336) 292-1510
Fax (336) 292-0679

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Patient Information

Patient Info

Crossroads has moved our office.

We are unable to allow our patients email access to either the providers or other staff in our group.  Please call our office with any questions or medical issues you may have.

No Show Policy:
We do charge for missed appointments and for late cancellations. This ensures that our schedule stays full and that we are able to get patients in our office in a timely manner. If you have extenuating circumstances, that will be taken into consideration by your provider.

We require 24 hour notice of any cancellations.  This means that Monday appointments need to be cancelled by Friday the week before.  New patient missed appointment fees are $100.00.  Existing therapy patients will be charged $75.00 for first occurrence and $100.00 for subsequent occurrences.  For Drs. Cottle and Jennings and Clay Shugart and Teresa Hurst, the fee for existing patients is $50.00 per occurrence.  (Missed appointments include less than 24 hour notice of a cancellation.)
If you feel as though your condition is life threatening, contact 911 immediately for transport to the nearest hospital or emergency clinic.

Medication Refill Policy:
We understand that taking your medication regularly is important to your care. If you need a refill, please contact your pharmacy in plenty of time ahead, so that there are no delays in your medication regimen. Two to three days ahead is preferred.  We fax back prescriptions and have nurses call in prescriptions after 5pm each day.  If you have a controlled substance refill that needs to be written, please contact us at least three days ahead of time and let us know.  We will arrange for the pick up of your written prescription.  There is no guarantee that you will receive a refill same day if you contact us with less than 24 hour notice.

Insurances Accepted

  • Cigna Behavioral Health
  • MedCost
  • Optum/UBH-  We are accepting new patients on a limited basis
  • Blue Cross/Blue Shield NC
  • Blue Cross State Employees (NC)
  • Aetna
  • Magellan Behavioral Health
  • First Health Insurance
  • Healthgram
  • Multiplan
  • Certain employee assistance programs

We highly recommend that each patient contact their insurance company ahead of time for appropriate mental health benefits and authorizations.  We will collect the amount due at the time of service.

Other insurances are accepted depending on which provider your appointment is with.

Crossroads Psychiatric Group has an office in Greensboro only. Medication management and testing services are currently available only through the Greensboro office. If necessary, hospital treatment is available in several local hospitals.

Hospital Affiliation

We are a division of Cone Health System known as the Cone Health Medical Group.

We refer our patients with inpatient needs to Moses Cone Behavioral Health Center.

700 Walter Reed Drive
Greensboro, NC 27403 at

Moses Cone is a 80-bed facility (42 adult, 38 child and adolescent) also features space for outdoor recreation opportunities and additional programs. For more information, go to:


Patient Forms:

HIPAA Privacy Policy for Review
Consent for Release of InformationTo be completed if you want to send your records to or from another provider.
New Patients FormNew Patients and return patients must complete this paperwork.